Customer support
Answer more customers without hiring ahead of demand
Let the AI agent take the repeat questions on every channel, and give your team one inbox for everything else, with SLAs, tickets and a full customer history.
Example conversation
CustomerWhat are your opening hours on Friday?
AI agentWe're open 9am to 5pm on Friday.Source: Opening hours
CustomerThanks! And can someone check my refund?
Your teamHi, I'm Bilal. I can see your refund was approved today.
Sound familiar?
- The same five questions fill the inbox every day.
- Chats on WhatsApp, Instagram and email live in different apps.
- Nobody knows who is handling what.
How Botifire helps
Customer support
AI answers the repeat questions
With sources, in your customers' language, and it hands off when it should.
One inbox for every channel
Assignment, notes, saved replies and SLAs in one place.
Tickets for longer issues
Track follow-ups to resolved and keep the customer updated.
Know what's working
Response times, containment and CSAT by channel and agent.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.