Tickets
Tickets for anything that takes longer than a chat
Create a ticket from a conversation, an offline message or the AI agent. Track it through open, pending and resolved, comment publicly or privately, and let workflows react when it changes.
Included in: Every planTicketsActive
#1042Refund for order 4471
HighOpen
#1041Change delivery address
NormalPending
#1039Invoice copy for October
LowResolved
What you get
Tickets
Numbered tickets
Every ticket gets its own number, priority, category and assignee.
Public and internal comments
Public comments reach the customer on their channel; internal ones stay with the team.
Clear status rules
Move tickets through a defined status flow. Invalid changes are skipped and explained.
Bulk updates
Select many tickets and change status or priority in one go.
SLA tracking
Breached tickets are flagged and easy to filter.
Workflow triggers
Escalate high-priority tickets, notify a channel or tag them automatically.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.