Agent desk
A calm desk for the people answering chats
Agents land on a desk that shows only what they need: their own chats, the team queue and their availability. Going online or away decides who gets the next hand-off.
Included in: Every planMy chats3
Ayesha Khan2m
Hamza R.6m
Team queue5
Bilal AhmedSales
Northwind LtdBilling
Your status · you receive new hand-offs
What you get
Agent desk
My chats and team queue
Counts that update live, so agents always know what's waiting.
Availability drives routing
Online agents receive hand-offs; away agents don't. If nobody is online, the visitor is told and can leave a message.
Team routing modes
Round robin, least busy, or manual so people pick from the queue. Team managers set it per team.
Personal and shared replies
Agents keep their own saved replies next to the team's.
Customer search
Find any customer and their history from the desk.
My performance
Each agent sees their own response times and ratings.
Set up your first AI agent this afternoon
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