Analytics
See what the AI handles and where people help
Track response times, AI containment, hand-offs and customer satisfaction by channel, agent and team. Drill into any number to see the conversations behind it, and export reports.
Included in: Every planAI containment+9%
First reply
4 sCustomer satisfaction
4.6 / 5What you get
Analytics
Live dashboard
Open conversations, containment, hand-offs and CSAT, updated as chats happen.
Response times
Time to first reply for AI and people, from the last hour to the last month.
AI quality and cost
Answer quality, fallbacks and the provider cost of every agent.
Missing answers
The questions customers ask that your knowledge doesn't cover yet.
Sampling for QA
Pull a sample of conversations for review.
Export
Download any report as CSV. Every chart can also be read as a table.
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