Built to keep customer data safe
Each workspace's data is isolated at the database level. Teammates get exactly the access their role allows, every change is recorded, and support access is time-limited and visible to you.
Included in: Every planAudit log: Sana changed Hamza's role to Agent · 2 minutes ago
Security & roles
Workspace isolation
Row-level security in the database means one workspace can never read another's data.
Roles and custom roles
Owner, admin, team manager, bot designer, agent, marketing and analyst, or build your own.
Two-step verification
Authenticator codes with recovery codes, and accounts lock after repeated wrong passwords.
Audit log
Who changed what, and when.
Retention you control
Choose how long resolved conversations are kept; export your workspace any time.
Encrypted secrets
Channel and provider keys are encrypted with AES-256-GCM and never shown again.
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