One inbox for every customer conversation
Website chat, WhatsApp, Instagram, Messenger, Telegram, SMS and email land in one place. Everyone can see who is handling each chat (the AI, a flow or a person) and pick it up without asking around.
Included in: Every planTeam inbox
Assign and transfer
Assign a chat to a teammate or a team, or leave it unassigned for someone to claim. Agents can't take colleagues' chats by accident.
Take over from the AI
Step into an AI conversation with one click, or just start typing. Hand it back to the agent when you're done.
Notes and saved replies
Leave internal notes the customer never sees, and answer faster with saved replies that fill in names and order details.
Priorities and SLAs
Mark chats urgent, high, normal or low. A timer shows how long is left, and breached chats get their own folder.
Customer profile beside the chat
Past conversations, tickets, leads, tags and consent for this customer, without leaving the thread.
Turn a chat into a ticket
When something needs follow-up, create a ticket from the conversation and keep the customer updated from it.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.