Botifire brings website chat, WhatsApp, Instagram, Messenger, Telegram, SMS and email into one inbox. AI agents answer from your own help content and hand the conversation to a person, with the full history, the moment it needs one.
Works with the channels and tools you already use
Everything you need to answer, help and sell
Answers in seconds, from your own content
Point the agent at your website, files and FAQs. It replies with the source it used, says so when it isn't sure, and hands off to your team at the right moment.
Explore AI agentsEvery channel, one calm inbox
Assign, transfer, add notes and track SLAs. Everyone sees who is handling each chat, the AI, a flow or a person, so nothing slips.
Explore the inboxAutomations that never forget a follow-up
When a ticket, lead or conversation changes, workflows tag, assign, message and call your systems. Failed steps retry and can be replayed.
Explore workflowsLast run: succeeded in 1.2 s · 214 runs this month
Three parties, one smooth conversation
Your customer, your AI agent and your team all see the same thread, so nobody has to repeat themselves.
Your customer
Asks on WhatsApp at 11 pm, in Urdu, and gets an answer straight away.
Your AI agent
Answers from your content, shows the source and knows when to step back.
Your team
Picks up with the full history and every note, then closes the loop.
Your AI does the first reply. Your people do the rest.
Every agent is trained on your content, tested before it goes live and kept within the budget you set.
AI support agent
Answers from your website, files and FAQs, with the source, and hands off when it should.
Learn moreLead capture
Asks the right questions, takes contact details and puts the lead on your sales board.
Learn moreFlows
Buttons, questions and conditions that guide customers before a person is needed.
Learn moreTest lab
Try every change on real questions and block a publish that makes answers worse.
Learn moreFrom your first chat to thousands a day
Look bigger than you are
- An AI agent answers on your website and WhatsApp in minutes
- One inbox for two people, or twenty
- Starter plan from $29 a month, 14 days free
Scale support without the chaos
- Teams, routing modes and SLAs
- Workflows that tag, assign and follow up
- Analytics by channel, agent and team
One login for every client
- A workspace per client, data kept apart
- White label and custom domains on Business
- Reports and CSV exports for each workspace
Built to connect
- Scoped API keys and signed webhooks
- Incoming webhooks start workflows
- Widget JavaScript API and identity verification
# Create a ticket from your own system curl https://app.botifire.com/api/v1/tickets \ -H "Authorization: Bearer bf_live_…" \ -d '{"subject": "Refund for 4471", "priority": "high"}' # Verify a webhook delivery Botifire-Signature: t=1731564000,v1=5f2b…
E-commerce
Order status, returns and delivery changes
See howEducation
Admissions, fees and timetables
See howHealthcare
Clinic hours, appointments and reports
See howAgencies
Run chat for many clients, under their brands
See howReal estate
Qualify property enquiries and book viewings
See howTravel & hospitality
Bookings, check-in questions and changes
See howSpeaks your customers' language
The website widget and hosted chat page work in English, Urdu and Arabic, right-to-left included. Agents spot a request for a person in all three.
Built to keep customer data safe
- Each workspace's data is isolated at the database level, so one customer can never see another's.
- Channel and AI provider keys are encrypted (AES-256-GCM) and never shown again after saving.
- Roles and custom permissions for every teammate, plus two-step verification.
- An audit log of who changed what, and time-limited support access you can see.
Ready to answer every customer in seconds?
Set up your first AI agent this afternoon. Add your website or a few FAQs, test it, then switch on the widget. Your 14-day trial needs no card.
14-day free trial on every plan. No card needed.