Workflows

Automations that run while you sleep

When a ticket is created, a lead moves stage or a conversation is resolved, run steps automatically: tag, assign, message, email, call a webhook. Runs are logged, retried on failure and can be replayed.

Included in: Growth and above
Escalate urgent ticketsActive
When a ticket is created · Filter: priority is High
Assign to team · Escalations
Post to Slack · #support-escalations
Email the customer · We're on it

Last run: succeeded in 1.2 s · 214 runs this month

What you get

Workflows

Event, schedule or webhook triggers

Start from an event in Botifire, a schedule, or a signed incoming webhook from another system.

Filters

Run only when it matters, for example tickets with high priority.

Conditions and delays

Branch on any field and wait minutes or hours between steps.

Dry-run test

Try a workflow on sample data before switching it on.

Retries and replay

Failed steps retry three times. Fix the problem and replay from the failed step; finished steps don't repeat.

Run history

Every run shows each step's input, output and error.

Set up your first AI agent this afternoon

Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.