Instagram & Messenger
Instagram and Messenger DMs, in the team inbox
Connect your Instagram professional account and Facebook Page. DMs show up next to every other channel, so your team answers them with the same tools and the same AI agent.
Included in: Every plan (channel limits apply)InboxAll · 24
Bilal Ahmed
· Do you deliver to Islamabad?AI
Ayesha Khan
· It says it already shipped?Sana
Hamza R.
· Is the blue one in stock?AI
Northwind Ltd
· Invoice for OctoberUsman
What you get
Instagram & Messenger
Instagram DMs
Reply to Instagram messages from the inbox, with the customer's history beside them.
Facebook Messenger
Messages to your Page arrive in the same place, assigned by the same rules.
AI answers
Your agent replies from your help content and hands off when it should.
Reply windows shown
Meta's reply windows are shown on the conversation so nothing is missed.
One customer profile
When the same person writes on several channels, merge them into one contact.
Per-channel analytics
Compare response times and AI containment by channel.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.