E-commerce
Answer “where is my order?” before it becomes a ticket
Customers ask on WhatsApp, Instagram and your store. The AI agent looks up Shopify or WooCommerce orders, explains your shipping and returns policy, and hands tricky cases to your team.
Example conversation
CustomerWhere is order 4471?
AI agentIt left our warehouse yesterday and should arrive in 3–5 days.Source: Shopify
CustomerCan I change the address?
Your teamSana here, I've asked the courier to reroute it.
Sound familiar?
- Order status questions flood WhatsApp after every sale.
- Returns rules are explained differently by each agent.
- DMs on Instagram go unanswered.
How Botifire helps
E-commerce
Order lookup
The agent answers from Shopify or WooCommerce.
Policies with sources
Shipping and returns answers quote your own policy.
WhatsApp and Instagram
One inbox for every channel your shoppers use.
Campaigns with consent
Restock and sale messages to opted-in customers.
Set up your first AI agent this afternoon
Add your website or a few FAQs, pick a template, test it, then switch on the website widget. Your 14-day trial needs no card.